Skip to main content

The CUPnCAKE Factory

Order direct from the bakehouse. Write your own message on the cake, pick your delivery slot.

Home  /  FAQ

Questions, answered

Delivery areas, eggless options, custom cakes and everything else people ask us at the counter.

Every sector of Gurugram, old and new: Old Gurugram, New Gurugram, DLF Phases 1 to 5, Golf Course Road, Golf Course Extension Road, Sohna Road, MG Road, Cyber City, Sushant Lok, South City and Palam Vihar. We deliver within Gurugram only, so not to Delhi, Sohna town or Manesar. Enter your pincode on any product page to check before ordering.

Most cupcakes, gift boxes and signature cakes are available for same-day delivery when ordered before 6 PM. Custom cakes usually need 48 hours, though we often manage next-day.

Yes. All our cakes, tea cakes and custom cakes are 100% eggless. Many of our cupcakes come both ways, so pick With egg or Eggless on the cupcake’s page. If a cupcake shows no choice, call us and we’ll tell you how it’s made.

Absolutely, and it is free. Add your message at checkout on any cake product page, or tell us when you send a custom enquiry. We pipe it on fresh.

Send us a reference photo, the date and rough size through the Custom Cakes page or WhatsApp. We reply the same day with a quote, flavour options and a mock-up if needed. Confirm with a deposit and we bake it fresh.

Keep it refrigerated and enjoy within 48 hours. Bring it to room temperature for about 15 minutes before serving for the best texture and flavour.

Yes. We do 50+ gift boxes with your logo on the sleeve, GST invoices and delivery across Gurugram. Head to the Corporate Orders page for a quote.

We accept UPI, all major cards and cash at the counter. For custom and bulk orders we take a deposit to confirm, with the balance on delivery.

Still have a question?

The counter is open 10 AM to 11 PM, every day. WhatsApp is quickest.