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The CUPnCAKE Factory

Order direct from the bakehouse. Write your own message on the cake, pick your delivery slot.

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Where's my order?

Send us the order number from your confirmation message and we’ll tell you exactly where it is.

Ordered on this website?

Track your order here

Enter the order number from your confirmation email and the email address you ordered with.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

1. Find your order number

It’s in the confirmation message we sent on WhatsApp or SMS — it looks like CNC-10482.

2. Send it to the counter

Message it to us on WhatsApp, or call. We check the kitchen board and reply straight away.

3. We tell you the slot

Baking, decorating, out for delivery or delivered — plus the rider’s ETA once it leaves us.

Ordered through Swiggy or Zomato?

Those orders are tracked inside the app you ordered from. Anything you ordered direct from us, we’ll track for you here.

After delivery

How did we do?

Tell us about your order, good or bad. It goes straight to the counter.

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